Privacy Policy

Data We Collect and Why

VPNKL processes only the data needed to operate accounts, deliver subscriptions, verify orders, maintain security, and improve the website. No email address is required to register; a username and password are sufficient. The username identifies the account, while authentication credentials verify the login state and protect the user panel.

When you purchase a subscription or traffic package, the system stores order records linked to your account, including the selected item, amount due, payment status, creation time, and necessary transaction reference information. These records support subscription delivery, payment verification, refund requests, order disputes, and financial recordkeeping obligations.

When you visit the website, servers and analytics tools may process page views, referring pages, browser type, operating system, error information, and technical data required for network requests. This data helps diagnose page issues, assess content availability, maintain service security, and improve the site structure. It is not used to build a profile of the international websites you visit.

No-Logs Policy and Connection Data

VPNKL follows a no-logs policy. The service does not record which websites you access, retain browsing content, queries, or the body of network communications, or create a connection history that can be traced back by username. When subscription traffic needs to be measured for quota accounting, the system processes only aggregate usage related to the package balance and does not record specific destinations.

Temporary operational states created during route selection and connection maintenance are used only to complete the current session, determine whether a route is responding normally, and handle technical errors. After the session ends, these states are not retained as connection logs. If you submit a support issue, you decide what to include in its description and attachments; processing is limited to resolving that issue.

Cookies and Local Storage

The website and user panel use cookies or browser local storage to save necessary state, such as login sessions, language preferences, interface choices, and basic security markers. This keeps you signed in, restores your choices, and reduces repeated actions. If necessary storage is disabled, login, the user panel, or some interactive features may not work properly.

Login information in local storage is kept by the current browser. When using a shared device, sign out after completing your tasks and clear saved browser data as needed. Clearing cookies or local storage does not automatically delete account or order records stored on the server.

Payments and Third-Party Processing

VPNKL supports Alipay, WeChat Pay, and USDT. Payment confirmation is handled by the relevant third-party payment service. To complete a transaction, the payment service may receive the order amount, transaction identifier, and information required for the payment process under its own rules. Each third party’s privacy policy applies to the data it collects independently.

VPNKL retains the order status and transaction reference information needed for delivery and reconciliation. It does not directly store complete payment credentials handled on third-party payment pages. Before visiting a third-party page, you should read the terms and privacy information displayed by that service.

Data Retention and Deletion

Account data is retained while the account remains active. Order records are kept as needed for delivery, refunds, dispute handling, and required recordkeeping. Website analytics are retained only as needed to analyze site operation and are aggregated where feasible. Once the purpose for processing ends, relevant data is deleted, de-identified, or restricted from further use, except where records must be retained by law.

To access, correct, or delete account-related data, submit a request through the support ticket area in the user panel. To prevent someone else from acting on your behalf, we may verify control of the account before processing a request. After account deletion, account data no longer needed for processing enters the cleanup process. Data still required for order disputes, refund handling, or essential records is handled after the relevant purpose ends.

Policy Updates and Questions

VPNKL may revise this policy when service features, data practices, or applicable rules change. Updates will be posted on this page, and the last-updated month at the top will be adjusted accordingly. A revised policy applies to subsequent data processing from the time it is published; it does not use a new purpose to explain data previously unrelated to that purpose.

If you have questions about this policy, account data, or the deletion process, visit the support page to see available support options, or sign in to the user panel to submit a ticket. Because the fact sheet does not provide a public email or other external contact address, this page does not list unverified contact details.